Refund policy

We want you to be happy with what you ordered. If something is not right, email support@luveaseoul.com and we will sort it out.

Your right to cancel
If you are shopping from within the European Union, you have 14 days from the day you receive your order to cancel it, for any reason and without giving an explanation. Email support@luveaseoul.com with your order number, and we will confirm your return and send you the return address and instructions within 1 to 2 business days.

Condition of returned items
Items must come back unused and unopened, with the original seal intact and in their original packaging. Please include your order number so we can match the return to your order.

Damaged, faulty or wrong items
Please check your parcel when it arrives. If anything is broken, faulty or not what you ordered, email support@luveaseoul.com within 14 days with a photo. We will send a replacement or refund you in full including shipping. You do not need to send a damaged item back before we act.

Refunds
Once your return reaches us and we have checked it, we refund to your original payment method within 14 days. Your bank may need a few extra days before it shows on your statement.

Return shipping
You cover return shipping unless the item arrived damaged, faulty or incorrect, in which case we pay for it.

How to start a return
Email support@luveaseoul.com with your order number and what you would like to happen. We reply within 1 to 2 business days.